Privacy Policy

INFORMATION WE COLLECT
We may collect both “Non-Personal Data” and “Personal Data” about you. “Non-Personal Data” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Data” includes information that can be used to personally identify you, such as your name, address and email address. We do collect personal  information via our website. Personal Information may be submitted to us using the enquiry form which is completed and then submitted to us. We only process any ‘special category’ data such as health and dietary requirements with your explicit consent. 

In addition, we may also track information provided to us by your browser when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you.  We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilising our services, both on an individual and aggregate basis.  The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.

HOW WE USE AND SHARE INFORMATION
The personal data we collect is used to manage enquiries, bookings and communicate with you about our service that we provide. It is also used to ensure we are able to meet any specific needs such as access requirements and dietary needs.
We do not share your Personal Information with third parties without your consent unless it is necessary as part of our contract with you or a legal requirement. We may share your Personal Information with vendors and other third-party providers who are performing services for us, for example, when you provide us with personal information when paying by bank transfer or send a cheque, or arrange for a delivery, or to send something to us, you consent to our collecting and using such personal information for that specific purpose.  

We use a secure email account, MailChimp, Famly and Survey Monkey to manage our contact with you as well as communicating using Facebook, Twitter and Instagram. These and other third-party service providers, such as payment processors, have their own privacy policies and we recommend that you read these so that you can understand how they will use your data

In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms of Use.

HOW WE PROTECT INFORMATION
We have reasonable precautions in place to protect your Personal Data and ensure that this is not accessed, disclosed, altered or destroyed inappropriately.  We have password protected devices and accounts to ensure data remains secure. Any paper records are stored securely. We do not retain any personal data for any longer than is necessary for its purpose or required by law.  

YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL DATA
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user via Famly, MailChimp or email, you can opt out of further promotional communications by following the unsubscribe instructions provided in each e-mail. You have the right to know what personal data we process (this Privacy Notice), request a copy of your personal data held by us (subject access request), ask us correct any errors, ask us to erase any personal data we hold with your consent, unless we are required by law to retain this, and to object to our processing your data or make a complaint. For full details regarding your rights and to make a complaint please visit the Information Commissioner’s website: https://ico.org.uk/for-the-public/

WordPress
Our Service is hosted by WordPress and provides us with the online e-commerce platform that allows us to provide the Service to you.  Your information, including Personal Information, may be stored through WordPress servers.  By using the Service, you consent to WordPress collection, disclosure, storage, and use of your Personal Information in accordance with WordPress privacy policy available at https://en-gb.wordpress.org/about/privacy/

LINKS TO OTHER WEBSITES
As part of the Service, we may provide links to other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

EMAIL COMMUNICATIONS & OPTING OUT
We may send you Service-related announcements on occasions when it is necessary to do so. Based upon the Personal Information that you provide us, we may communicate with you in response to your enquiries to provide the services you request. We will communicate with you by email or post in accordance with your wishes.  

We may also use your Personal Information to send you information about our services. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each communication.

CONTACT US & WITHDRAWING CONSENT
If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email to louise@youngfriends.co.uk

Last Updated: This Privacy Policy was last updated on Monday 15th June 2020.
This Privacy Notice is an adaptation of the WordPress privacy notice.